TierQuality — Automotive Quality & Manufacturing Improvement Consultancy

About Us

We are a professional Quality Assurance & Manufacturing Consultancy supporting automotive component manufacturers, suppliers and SMEs in improving their quality systems and manufacturing processes. JDM leads the practice, bringing 20+ years of hands-on automotive QA and engineering experience to every engagement.

Our approach combines Quality System + Process Control + Problem Solving + Customer Requirements to deliver sustainable improvements — practical solutions built for the shop floor, not just the audit file.

We support organizations in:

Customer Audit Prep & Closure ISO 9001 Implementation IATF 16949 Compliance Customer-Specific Requirements Rejection & PPM Reduction Complaint & Warranty Reduction APQP / PPAP / PFMEA / Control Plan Supplier Quality Improvement Process & Product Audit 8D & Root Cause Analysis Quality System Documentation Shop-Floor Quality Improvement

Our Services

Tap a service to see the full scope of support.

01Customer Audit Support+

Be Audit-Ready. Stay Audit-Ready.

Customer audits can identify gaps in documentation, process control and implementation. We help your organization prepare systematically before the customer arrives.

Customer audit preparation
Pre-audit gap assessment
Customer-specific checklist preparation
Mock customer audit
Process audit
Layered Process Audit (LPA)
Documentation verification
Evidence preparation
Previous audit finding closure
Root cause analysis
Corrective action implementation
Effectiveness verification
Audit response preparation

Objective: Reduce audit findings and ensure sustainable compliance.

02ISO 9001 Consultancy+

Build a Strong Quality Management System.

We support organizations in implementing, maintaining and improving their ISO 9001 Quality Management System.

Initial gap assessment
QMS documentation
Quality Manual / procedures
Process mapping
SOP/WI preparation
Risk & opportunity management
Internal audit support
Management Review support
KPI development
NCR & corrective action management
Certification audit preparation

03IATF 16949 Consultancy+

Automotive Quality System Excellence.

We provide practical consultancy for organizations working in the automotive supply chain.

IATF 16949 gap assessment
Process approach implementation
Risk-based thinking
Customer-specific requirements
Internal audit system
Manufacturing Process Audit
Product Audit
Supplier development
Contingency planning
Change management
Warranty management
Nonconformity management
Continual improvement
KPI & quality objective development

04Rejection & PPM Reduction+

Reduce Rejection. Reduce Cost. Improve Customer Satisfaction.

High rejection directly impacts productivity, delivery, customer satisfaction and profitability. We identify the actual causes of rejection and establish controls to prevent recurrence.

In-house rejection reduction
Rejection data & Pareto analysis
Defect / machine / shift / operator-wise analysis
5 Why & Fishbone analysis
Root cause analysis
Corrective & preventive action
Poka-Yoke implementation
Customer rejection / PPM reduction
Complaint & warranty analysis
8D problem solving
Containment action
Permanent corrective action
Effectiveness monitoring
Recurrence prevention

Target: Right First Time — Zero Defect Mindset.

05APQP & PPAP Consultancy+

Robust quality planning from concept to mass production.

We support new product development teams in establishing robust quality planning across the full program timeline.

Customer requirements & feasibility study
Process Flow Diagram
PFMEA & Control Plan
MSA & SPC
Process validation, Run at Rate, Safe Launch
PPAP documentation & PSW
Capability studies
Dimensional & material/performance reports
Appearance approval
Sample submission

06PFMEA & Control Plan+

Convert Risk into Process Controls.

We help organizations strengthen their PFMEA and Control Plan linkage.

Process Flow preparation
PFMEA preparation/review
Special Characteristics identification
Prevention & detection controls
Control Plan preparation
Reaction Plan
Poka-Yoke linkage
Inspection standard
Process monitoring
PFMEA–Control Plan–Work Instruction linkage

Focus: Identify potential failures before they become customer complaints.

07Supplier Quality Consultancy+

Strengthen Your Supply Chain Quality.

Supplier performance directly impacts your manufacturing quality.

Supplier evaluation & audit
Supplier process audit
Supplier development
Incoming quality improvement
Supplier PPM reduction
Supplier rejection analysis
Supplier corrective action & 8D verification
Supplier APQP / PPAP
Supplier performance monitoring

08Quality System Documentation+

Documentation that works on the shop floor — not just for certification.

Quality Manual & Procedures
SOP & Work Instructions
Inspection Standards
Control Plans & PFMEA
Process Flow
Check Sheets
Quality Alerts & Reaction Plans
Audit Checklists

09Problem Solving & 8D+

Find the Root Cause. Prevent Recurrence.

We support organizations in solving chronic and recurring quality problems.

8D
5 Why
Fishbone / Ishikawa
Pareto
Why-Why Analysis
Is-Is Not Analysis
Fault Tree Analysis
Data analysis
Poka-Yoke

Focus: root cause elimination, not temporary containment.

10Process & Manufacturing Improvement+

We help organizations improve manufacturing processes through systematic quality improvement.

Process capability improvement (Cp/Cpk)
SPC implementation
MSA
Process parameter control
Poka-Yoke
Line rejection reduction
First Pass Yield improvement
OEE improvement
5S & Visual Management
Standardized Work
Layered Process Audit

Our Approach

Assess → Analyze → Improve → Control

Assess

Understand your current quality system, process and customer requirements.

Analyze

Identify gaps, major rejection contributors, audit risks and root causes.

Improve

Implement corrective actions, process controls and quality-system improvements.

Control

Monitor effectiveness through KPIs, audits and continual improvement.

Why Choose Us?

Practical · Experienced · Result-Oriented

✔Automotive industry-focused approach
✔Customer audit preparation
✔ISO & IATF expertise
✔Rejection & PPM reduction
✔APQP / PPAP / PFMEA support
✔Practical shop-floor implementation
✔Root cause-based problem solving
✔Supplier quality improvement
✔Documentation & system strengthening
✔Focus on measurable results

Who We Support

Automotive OEM SuppliersTier-1 SuppliersTier-2 Suppliers Auto Component ManufacturersPlastic & Moulding Industries Sheet Metal IndustriesWiring Harness Manufacturers Electrical & Electronic Component ManufacturersMachining Industries Rubber Component ManufacturersSmall & Medium Manufacturing Enterprises

Key Quality Improvement Areas

Area	Our Focus
Customer Audit	Audit preparation & closure
ISO 9001	QMS implementation
IATF 16949	Automotive QMS
Rejection	In-house rejection reduction
PPM	Customer PPM reduction
Complaints	8D & recurrence prevention
APQP	New product quality planning
PPAP	Customer submission
PFMEA	Risk identification
Control Plan	Process control
SPC	Process monitoring
MSA	Measurement system improvement
Supplier Quality	Supplier development
Process Audit	Process compliance
Product Audit	Product conformity
Poka-Yoke	Defect prevention

Mission & Vision

OUR MISSION

"To help manufacturing organizations build robust quality systems, reduce rejection, satisfy customers and achieve sustainable operational excellence."

OUR VISION

"To become a trusted quality improvement partner for automotive and manufacturing organizations."

Success Story

39%

Rejection Rate Reduction

Automobile Component Manufacturer — Rejection Reduction

CHALLENGE

Persistent line rejection was affecting delivery performance, cost and customer satisfaction.

APPROACH

Rejection data analysis, Pareto and root-cause investigation (5 Why / Fishbone), followed by targeted corrective and preventive action with Poka-Yoke controls.

RESULT

Rejection rate reduced by 39%, with sustained control through effectiveness monitoring and recurrence prevention.